Posted:  02 Jul 2009 09:26	[?]
Registered User Currently Offline Join Date: Jun 2009	Posts:  6 Reputation: Unranked [?] User Rank: Second Lieutenant
So, I have an 07 XB12STT that I purchased a month ago from my local Harley dealer.  The bike was used by the dealers race team and was never registered, and was supposed to have a full new bike warranty from my purchase date.  I just talked to them today about a high idle issue and wanted to get them to look at it under warranty.  The service lady told me the warranty expired last December on the bike.  I was told when buying the bike by four employees (two sales guys, sales manager, finance lady) that it would have the full warranty, otherwise I would have just bought a different bike for less money from a private party. Not really sure what to do or expect from this situation.  What do you guys think?

Posted:  02 Jul 2009 09:29	[?]
Registered User Currently Offline Join Date: Dec 2008	Posts:  802 Reputation:  15 [?] User Rank: Major General
You should go back to those 4 guys/girls you had spoken with when you had purchased your bike.  Tell them you need something in writting because you are having a hard time getting your bike serviced.

Posted:  02 Jul 2009 09:34	[?]
Registered User Currently Offline Join Date: Jun 2009	Posts:  6 Reputation: Unranked [?] User Rank: Second Lieutenant
I just looked at my finance paperwork and it is marked as a NEW bike purchase. I am going to have a little chat with them tomorrow.

Posted:  02 Jul 2009 11:45	[?]
Moderator Join Date: May 2008	Posts:  4179 Reputation:  146 [?] User Rank: Five-Star General
Bring in the paperwork, go straight to the manager and tell them you're getting it serviced under warranty or you'll get lawyers involved. Man that sucks. It would make me question their overall honesty and integrity and make me want to take the bike back. How can they do business like that? You should burn them big time.

Posted:  02 Jul 2009 15:35	[?]
Registered User Currently Offline Join Date: May 2007	Posts:  373 Reputation:  5 [?] User Rank: Lieutenant Colonel
If they still argue bring the bike back since I'm pretty sure your safe with it in writing.

Posted:  02 Jul 2009 17:47	[?]
Registered User Currently Offline Join Date: Feb 2009	Posts:  1126 Reputation:  17 [?] User Rank: Four-Star General
This is another fine example of how "good" the communication is between Sales and Service at the dealerships. Dokaman, I hope you can get things straightened out.  That's a bunch of crap

Posted:  04 Jul 2009 08:37	[?]
Registered User Currently Offline Join Date: Jun 2009	Posts:  6 Reputation: Unranked [?] User Rank: Second Lieutenant
Well, I just got some new paperwork in the mail today and it included an extended warranty plan for two years and unlimited milage.  I am now curious if this covers the same as a new bike warranty or less.  At least at the moment they seem to be working this out. Have a great 4th!

Posted:  04 Jul 2009 19:25	[?]
Registered User Currently Offline Join Date: Nov 2006	Posts:  516 Reputation:  4 [?] User Rank: Brigadier General
think the girl just make a mistake

Posted:  04 Jul 2009 23:51	[?]
Registered User Currently Offline Join Date: Jun 2009	Posts:  410 Reputation:  12 [?] User Rank: Colonel
mine came with 2 year unlimited

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