Thats the first ive heard, ive had nothing but great experiences with them, some of the people I even call friends. Not to be biased but my girl starts work there this week. Sure it wasnt NCY, I dont care for them, sold a bike to someone else I was trying to buying and never remember my name, in there 2 times a month on average.
Maybe that was NYC - not sure now. We were just passing through and wanted to stop and look at new bikes.