Mrlogix, thanks, you are right on the money with that link, but Chickenstrips sent it first. I cut and pasted one of the pics from this into an email to my service writer with an explanation of how it all fits together. So as rchuff pointed out, all this is online if they really don't know how to do it. I think the technicians are indoctrinated into replacing assemblies and they really don't look at how the assemblies work so they are lost in these situations. When my bike is out of there they will just blame the bike and the stupid guy that owns it.
If they had been sent to training on a regular basis, this would be a non- incident. My dad said it's easy to be a parts replacer but hard to be a real mechanic, which one are you? I think that's why I always go back to German cars, those technicians are really trained! They logically diagnose and go right to the problem. I really hate paying people to learn on my dime.